Return & Exchange Policy

At Retail Theraphy, we deeply value our customers and aim to provide a seamless shopping experience. Each product is carefully curated and packed with attention to detail to ensure you receive exactly what you expect. However, we kindly ask that you read our return and exchange policy thoroughly before making a purchase.

No Returns or Exchanges

Please note that we do not accept returns or exchanges for any reason. All purchases made through our store are considered final sale. This means once your order is placed, it cannot be canceled, returned, or exchanged. We strongly encourage our customers to review all product information, descriptions, and sizing guides before completing their purchase.

This policy helps us maintain the quality and integrity of our products and allows us to offer the best prices possible. We also ensure that every product is inspected for quality before being shipped to you.

Exceptions for Damaged or Incorrect Items

Although we maintain strict quality control standards, there may be rare cases where an item arrives damaged or you receive the wrong product. If this happens, don’t worry — we are here to help!

If you receive a damaged item or something different from what you ordered, please contact us within 48 hours of delivery. Send an email to retailtheraphy12@gmail.com with the following details:

  • Your full name and order number

  • Clear photographs showing the issue (damaged product, incorrect item, or packaging)

  • A short description of the problem

Our customer support team will review your request and provide assistance. If your issue qualifies under our exception policy, we will offer a suitable resolution such as a replacement or refund, depending on the situation.

Please note: We are unable to assist with complaints received after 48 hours of delivery.

Final Words

By placing an order with Retail Theraphy, you acknowledge and agree to the terms of this return and exchange policy. We appreciate your understanding and cooperation as we work to provide unique and quality products, along with a smooth customer experience.

If you have any questions or need more information before making your purchase, feel free to contact us. We’re always happy to assist you!

Thank you for shopping with us. Your support means everything.